Privacy Policy

Flight Catchers(“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services to book flights, holiday packages, and Umrah packages. Please read this policy carefully. By using our services, you consent to the practices described herein.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a company registered in the United Kingdom, we take our legal obligations seriously and maintain robust processes to safeguard your data at every stage.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information gathered automatically when you interact with our website. This may include:

1.1 Information You Provide

• Full name, email address, phone number, and postal address
• Passport details and travel document information (where required for booking)
• Date of birth and nationality
• Travel preferences, special requirements, and meal preferences
• Payment and billing information (processed securely via authorised payment processors)
• Correspondence with our customer service team
• Enquiry and booking request details submitted through our website or by telephone

1.2 Information Collected Automatically

• IP address, browser type and version, operating system
• Pages viewed, links clicked, and time spent on the website
• Referral source (how you arrived at our website)
• Device identifiers and cookies (see our Cookie Policy below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing bookings — to confirm reservations, issue tickets, and coordinate travel arrangements on your behalf
• Customer service — to respond to enquiries, complaints, and requests in a timely and professional manner
• Communications — to send booking confirmations, itinerary updates, travel alerts, and important information relating to your booking
• Marketing — with your consent, to send you promotional offers, travel deals, and newsletters. You may opt out at any time
• Legal and regulatory compliance — to meet our obligations under applicable laws including ATOL regulations and airline requirements
• Fraud prevention and security — to detect and prevent fraudulent transactions or misuse of our services
• Website improvement — to analyse usage patterns and improve the functionality and content of our website

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Contractual necessity — to fulfil our obligations under your booking contract
• Legal obligation — to comply with applicable UK laws and regulations
• Legitimate interests — for fraud prevention, network security, and improving our services
• Consent — for marketing communications, where you have expressly opted in

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with the following categories of recipients, strictly as necessary:

• Airlines and carriers — to fulfil flight bookings and comply with airline passenger data requirements
• Hotels and accommodation providers — to confirm package bookings
• ATOL and regulatory bodies — as required by law
• Payment processors — to securely process your transactions
• Technology and IT service providers — who assist in operating our website and systems under strict data processing agreements
• Government and border control agencies — where required by law or for customs and immigration purposes

All third parties we work with are bound by contractual obligations to keep your data secure and to use it only for specified purposes.

5. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for a minimum of six years following the completion of travel, in line with UK accounting and legal obligations. Marketing data is retained until you withdraw your consent or request erasure.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — including profiling

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. Essential cookies are necessary for the website to function and cannot be disabled. Optional cookies (analytics and marketing) are only placed with your consent. You can manage your cookie preferences through your browser settings at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption, secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. International Transfers

In certain circumstances, your personal data may be transferred to or processed in countries outside the United Kingdom, for example when we share passenger data with international airlines. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses or adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website. We encourage you to review this page periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us: